Floor manager

Floormanager Hospitality – Full-time evening shifts

Do you get energy from a busy venue, a strong team, and a floor where something is constantly happening? For a well-known and popular hospitality venue in the heart of Amsterdam, we are looking for an experienced floor manager who keeps an overview, gives clear leadership, and actively works alongside the team.

You will end up in a lively hospitality establishment with a large terrace and a cozy conservatory. The guests are a mix of locals, students, and international visitors. The pace is often high, but the team is close-knit, informal, and used to working together to get things done.

As a floor manager, you lead from the operations floor. You are right in the middle of the guests and colleagues, oversee the entire shift, and intervene immediately when necessary. This is not a position where you sit behind a laptop all evening.

Direct the daily shifts on the floor
Brief colleagues and divide the sections and tasks
Actively work in service yourself and set a good example
Monitor pace, service quality, and guest experience
Ensure good cooperation between service, bar, and kitchen
Guiding, coaching, and addressing colleagues during the shift
Guiding new employees and helping them get settled in
Quickly identify bottlenecks and make practical decisions
Professionally resolve guest questions and complaints
Supervising a neat, safe, and professional workplace
Take responsibility for a smooth closing and handover of the shift
Identify improvements in service, cooperation, and daily processes

We are looking for a strong and experienced hospitality professional who dares to take responsibility. You do not wait for someone else to solve a problem and remain calm and clear even during the busiest moments.

You have several years of experience in hospitality and service
You have experience as a supervisor, shift leader, senior employee, or floor manager
You speak Dutch fluently
A good command of English is a plus
You can motivate, coach, and clearly address colleagues
You maintain oversight and dare to make decisions
You are strong in communication, stress-resistant, and guest-oriented
You are hands-on and actively participate on the floor yourself
You see work and take responsibility on your own initiative
You are available full-time for 38 hours per week
You are mainly available in the evenings
You can regularly work late closing shifts and weekend shifts

You work 38 hours per week and mainly work evening shifts. The shifts are scheduled from Monday to Sunday according to a rotating hospitality schedule.

From Sunday to Wednesday, the business closes at 11:00 PM. On Thursday, Friday, and Saturday, it operates until 1:00 AM. Therefore, you have no problem regularly working until closing time. Occasionally, a daytime shift may also be part of your schedule.

A salary between €2,700 and €3,100 gross per month based on 38 hours, depending on your experience
On average €3 tip per hour worked, indicative and not a guaranteed employment condition
Opportunity for a KPI bonus of up to €250 per month, depending on the agreed arrangements and achieved objectives
A permanent full-time managerial position
A lot of freedom and visible influence on the daily operation
A workplace in a top location in Amsterdam Center
A professional but informal team with short lines of communication
A pension scheme
Training and space to further develop yourself
Opportunities to grow towards becoming a business manager
Company parties and a Christmas package

Here you have the chance to make a visible difference every shift. You help colleagues perform better, monitor quality, and ensure that guests experience strong service even during the busiest moments.

Are you that experienced and Dutch-speaking floor manager who likes to be in the middle of operations? Then send your CV or a short introduction. We prefer to get to know you quickly rather than asking you for a long motivation letter.